商务英语 || 电话会议礼仪,你知道多少?

2017/11/2 13:42:37 互联网

When you have a conference call, no matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls.

当你在参与一个电话会议的时候,无论你在电话会议中扮演什么角色,掌握恰当的会议礼仪都是十分必要的。

1. Quiet Environment 安静的环境

Make sure you are in a very quiet environment, this will make you hear everything clearly and keep the misunderstandings to minimum.

确保你身处一个安静的环境之中,这将保证你能听到会议的全部内容,并且使得误解减少到最低限度。

2. The Telephone Equipment 电话设备

Make sure that you are using a phone that will minimize the noise in the background. The noise will not only cause troubles for you hearing the speakers, but others as well.

确保你使用的电话可以将周围噪音干扰降到最小。噪音不仅会影响到你自己收听发言人的声音,也会对别人造成麻烦。

3.Using Telephone Technology 电话技巧

The mute button does wonders, the mute button should be used if there is a lot of background noise that you simply cannot control. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

静音键可以起到惊人的作用,当你周围有一些噪音你没有办法轻易控制,你最好开启静音键。当然,当轮到你发言或回答问题时,你要知道怎么解除静音。

4. Preparation 会前准备

Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones into consideration if you have people across several time zones.

尽量做到提前为会议做好准备,让每一个参与会议的人知道诸如密码或电话号码等所有信息。如果会议参与人员在好几个不同时区里,你同样有必要考虑好电话会议的进行时间。

5. Being on Time 做到准时

If you are the conference call leader, you want to start right on time,  because the conferee may have other business to do. If you are a conferee in the call, be on time, you do not want to miss anything that might be important.

如果你是电话会议的负责人,你会希望会议按时开始。因为其他与会人员在此之后也许还需要参与其他的事物中。如果你是普通的会议人员,要做到准时,你不会想要错过任何可能重要的信息。

6. Introduction 自我介绍

Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.

让每一个与会人员介绍他们自己。这将有利于大家构建人际关系,还可以让大家更放得开,感觉比较自然。

7. Clarification 说明

Not everyone will be able to tell who is speaking. Make sure before anyone speaks that his or her name is said first. For example, "this is Bob, could you repeat the name of that company again".

不是每个人都能通过声音分辨出是谁在讲话。所有人尽量在说话前首先把自己的名字报出来。例如,“我是Bob,能请您再重复一次那家公司的名字吗?”

8.Keep on Topic 不要跑题

Do not fill the call with unnecessary talk. Keep to the point. Remember there may be several people on the call that have other pressing things to do.

不要让电话会议里都是废话。抓住重点。要记住可能有一些正在参与会议的人还有其他紧急的事物要处理。


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