When you have a conference call, no matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls.
1. Quiet Environment 安静的环境
Make sure you are in a very quiet environment, this will make you hear everything clearly and keep the misunderstandings to minimum.
2. The Telephone Equipment 电话设备
Make sure that you are using a phone that will minimize the noise in the background. The noise will not only cause troubles for you hearing the speakers, but others as well.
电话技巧3.Using Telephone Technology
The mute button does wonders, the mute button should be used if there is a lot of background noise that you simply cannot control. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.
4. Preparation 会前准备
Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones into consideration if you have people across several time zones.
5. Being on Time 做到准时
If you are the conference call leader, you want to start right on time, because the conferee may have other business to do. If you are a conferee in the call, be on time, you do not want to miss anything that might be important.
6. Introduction 自我介绍
Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.
7. Clarification 说明
Not everyone will be able to tell who is speaking. Make sure before anyone speaks that his or her name is said first. For example, "this is Bob, could you repeat the name of that company again".
8.Keep on Topic 不要跑题
Do not fill the call with unnecessary talk. Keep to the point. Remember there may be several people on the call that have other pressing things to do.